Luxury services focused towards high-end luxury clients, revolve around three key pillars: Luxury Etiquette, Luxury Lifestyle, and the Art of Storytelling.
Luxury Etiquette encompasses the refinement of social graces, body language, and verbal etiquette, ensuring impeccable manners in upscale settings.
Luxury Lifestyle involves understanding of the lifestyle your Luxury clients live, Having knowledge of their Fashion and style, the luxury brands they love, etc. is key to building a strong relationship with such clients.
Art of Storytelling in luxury services centers on crafting compelling narratives that convey a brand's heritage, values, and exclusivity, fostering emotional connections with discerning clients. These pillars collectively define the world of luxury services, emphasizing elegance, culture, and storytelling as essential components of an exceptional customer experience.
At Luxury Learnings, we share our best practices and understanding of Luxury Service.. The training program can be customised to suit the client needs.
KEY TOPICS
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Crafting Body Language
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Luxury Grooming
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Business Etiquette
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Luxury Vocabulary
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
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WHO SHOULD ATTEND
Senior Sales Staff
Supervisors
Any Retail or Hospitality professional
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Business run on discipline and good etiquette has an edge over its competitors.
Luxury Retail is renowned for its high standards of customer service and quality of products.
The two days Luxury Training Program which is the first step towards "Luxury Lifestyle" is designed to discover the various tools instrumental to make a store desirable and luxurious.
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Our Bronze Program will equip you and your teams to showcase your brand with confidence and passion. From right body language to the perfect grooming standards, this program will enhance your customer's experience in the store.
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KEY TOPICS
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Learning Luxury Clients
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Luxury Knowledge
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Defining Fashion & Style
DETAILS
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Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
WHO SHOULD ATTEND
Senior Sales Staff
Store Supervisors
Loyal clients are responsible for most sales and long term profitability for any store. They bring with them their loyalty, long term business and customer referral.
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The two days Luxury Training Program which is the second level of training program for "Luxury Lifestyle" is designed to understand and appreciate the importance of clients, fashion and luxury knowledge.
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Our Luxury Lifestyle program uncovers the hidden gems of Luxury World and aims to motivate the Retail Store Team to believe in themselves and thrive for building a loyal client relationship.
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KEY TOPICS
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Art of Storytelling
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Nurturing Clients
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Personalized & Bespoke Experience
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Store Visit
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
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WHO SHOULD ATTEND
Senior Sales Staff
Store Supervisors
Store Managers
Making a client dream and enhancing their shopping experience; nurturing and appreciating the loyalty of a client thru high standards of customer service is pivotal for any organization. Foundation of every Retail Store is 'clients', their loyalty and trust in the brand.
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The two days Art of Storytelling Program which is our most progressive and cherished program dedicated to the Art of Luxury. It is designed to educate and equip stores to nurture their clients.
This program is ideal for a team that has successfully completed our 'Luxury Etiquette' and 'Luxury Lifestyle' programs. It is an essential reward program for your most valued Sales Staff, Store Supervisor & Store Managers.
KEY TOPICS
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Luxury Core Values
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Luxury Grooming
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Luxury Vocabulary
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Client Welcoming and Motivating
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Enhancing Shopping Experience
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Art of Conversation
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Flow of the Floor
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
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WHO SHOULD ATTEND
Senior Sales Staff, Supervisors
Any Retail or Hospitality professional
In the world of luxury retail, success hinges upon a mastery of key topics that define the art of providing unparalleled customer experiences.
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Our curated topics for this training program include understanding and embodying the Luxury Core Values, ensuring impeccable Luxury Grooming, developing a specialised Luxury Vocabulary, and mastering the nuances of Client Welcoming and Motivating.
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Moreover, the art of Enhancing Shopping Experience, engaging in meaningful conversations through the Art of Conversation, and managing the Flow of the Floor within a retail space are all critical components of delivering the exceptional service and ambiance that luxury customers expect.
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This program is ideal for New staff in a Luxury store or for any aspiring professional looking to find employment in the Luxury retail or Hospitality industry.