Retail operations training covers a comprehensive range of topics essential for effective store management. It encompasses areas such as product knowledge, customer service, inventory management, visual merchandising, and loss prevention. Additionally, it addresses crucial skills like teamwork, communication, and crisis management. The primary goal is to equip retail staff with the knowledge and expertise needed to deliver outstanding customer experiences, optimize store performance, and ensure a seamless and well-organized retail environment. Training in retail operations is instrumental in enhancing employee capabilities and contributing to the overall success and profitability of retail businesses.
At Luxury Learnings, we share our best practices in Retail Operations through our training modules. The training program can be customised to suit the client and their brand business goals.
KEY TOPICS
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Understanding Concept
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Benchmarking Operations
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Improved Forecast
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Integration
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
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WHO SHOULD ATTEND
Retail Sales Staff
Supervisors
Store Managers
A retail store is as strong as its back of house. For the smooth running of a selling ceremony, the store logistics must be in place and in sync with store needs.
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Our two days Operational Excellence Training Program is designed to enhance the shopping experience for the customers.
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It uncovers and explores the modern ways of understanding trends, streamlining the operations and create end to end solutions for warehouse and supply chain.
This training is comprised of various role plays and scenarios; which will build strong connection between sales and support teams.
KEY TOPICS
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Understanding Objective
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Defining Guidelines
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Stock Maintenance
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Storage Solutions
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
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WHO SHOULD ATTEND
Sales Staff (Sales, VM, Stock room)
Supervisors
Store Managers
There is nothing more embarrassing than selling a product which is missing in the store.
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Our two days Inventory Management training program caters to enhance the selling experience of your sales teams.
It reflects on the gaps in everyday stock inventory which can lead to low motivation and negative sales scenarios in the store.
The two days of training is comprised of various real life scenarios of inventory management and its importance for sales and stock teams.
This training is beneficial for each member of store. From sales to stock and VM.
KEY TOPICS
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Understand Price Activity
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Analyse Profitability
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Optimise Strategy
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
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WHO SHOULD ATTEND
Senior Sales Staff
Supervisors
Store Managers
Right Price and Offers are key to motivate customers to make the final purchase decision.
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Our two days Pricing Fundamentals program is designed to ensure you understand the price activity, analyse profitability and create strategies to make your retail store a success.
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The two days training program helps you in determining pricing, understand demand, build product image and strategize your sales seasons.
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A perfect training program for new and upcoming retail store brands.
KEY TOPICS
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Understanding Clients
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Concept Development
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Data Collection
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Align Product/ Service
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
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WHO SHOULD ATTEND
Senior Sales Staff
Supervisors
Store Managers
A successful retail store is the one with stories of their customers. A happy customer is the best reward for any organization.
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Our two days training program on "Consumer Demand" is designed to understand clients and their needs.
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This program uncovers and explores the concept of customer data, its relevance, use and alignment to the brand's core values and goal.
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The two days training includes role plays, client protection rules, privacy policies and role of management and sales team.
KEY TOPICS
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The 3 R's
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Understanding the D's
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Behaviour Analysis
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Customised Program
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
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WHO SHOULD ATTEND
Senior Sales Staff
CRM Team
Supervisors
Store Managers
"If you do not take care of your customer, your competition will." - Bob Hooey​
A customer gets attached to a brand for its product quality and excellent customer service.
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Our two days Customer Loyalty Training Program explores the desires of a customer and their expectations from the brand.
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The training is comprised of topics focused on rewards, relevance, recognition and trust you can provide to your customers to ensure they are loyal to your brand. The training enhances the ability of sales and support teams to connect better with customers.