Retail sales training is vital for the success of retail businesses as it enhances customer service, boosts sales and revenue, ensures staff's deep product knowledge, and strengthens brand representation.
Well-trained employees can upsell, provide expert guidance, and effectively convey a brand's image and values. Training also reduces employee turnover, equips staff to handle conflicts professionally, and adapts them to retail technology. It instills confidence, fosters personal development, and supports building lasting customer relationships. In a competitive retail landscape, sales training is a cornerstone of success, ensuring satisfied customers and increased profitability.
At Luxury Learnings, we share our best practices in Luxury Retail Sales through our training modules. The training program can be customised to suit the client and their brand business goals.
KEY TOPICS
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Client welcoming & Motivating
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Enhance Shopping Experience
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Customer Relationship Building
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Handling Complaints
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
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WHO SHOULD ATTEND
Retail Sales Staff
Customer Service Staff
Supervisors
Store Managers
A successful retail store is the one with stories of their customers. A happy customer is the best reward for any organization.
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Our two days Retail Training Program "Art of Service" is designed to enhance the shopping experience for the customers.
It uncovers and explores the desires of a customer and enables the sales team to understand the customer's need.
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The two days of training is comprised of various role plays and real life sales scenarios ; from controlled conversations to asking the right questions. The training will enhance their ability to connect better with customers.
KEY TOPICS
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Communication Skills
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Leading Effective Stores
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Managing Staff Performance
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Building Dynamic Teams
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
WHO SHOULD ATTEND
Supervisors
Store Managers
A true leader is as successful as their team. Managing retail store is a challenging task and often the right skill set is all that is required to lead and manage a store.
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Our two days Retail Training Program "Luxury Leader Skills" is designed to empower the Managers to successfully build, lead and nurture independent teams.
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The program focuses on the strengths of individuals and builds a coaching style suited to their needs. The two days training aims to unite different skills and enable a positive and inspiring work environment. It creates great leaders to succeed organisations.
KEY TOPICS
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Floor Management
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Visual Up-selling
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Effective Stock Management
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Successful Store Operations
DETAILS
Training Duration: 1 Day
Location: Onsite as per client
Participants: 8 - 20
WHO SHOULD ATTEND
Retail Sales Staff
Supervisors
Store Managers
Stock support and store operation teams are the backbone of any successful store.
From ensuring the location of the stock to being involved in Visual Merchandising they carry out important tasks to ensure sales team is able to focus on their customers.
The one day Retail Training Program "Retail Excellence" is designed to uncover and explore the importance of Stock Management, Display, Store Upkeep and Floor Management.
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This one day training program is ideal for Store Managers, Supervisors and Visual Merchandising Team.
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KEY TOPICS
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How to Approach
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Open Ended Questions
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Conversation Starters
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The Rules
DETAILS
Training Duration: 1 day
Location: On-site
Participants: 8 to 20
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WHO SHOULD ATTEND
Retail Sales Staff
Supervisors
Store Managers
In the art of conversation, it's crucial to understand that a customer often forms their purchasing decision even before setting foot in your store. However, the way you approach and create an inviting atmosphere upon their arrival can significantly influence their decision to make a purchase or not, based on the quality of their experience.
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One of the most vital aspects of effective sales training revolves around the concept of 'Understanding and Assisting Clients.'
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The "Art of Conversation" training program has been meticulously crafted to uncover and address the unique needs of each client, employing a diverse range of tools designed to facilitate a comfortable and welcoming approach.
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This training program is intended to elevate your staff's expertise, equipping them with the confidence required to engage clients successfully.
KEY TOPICS
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Product Handling
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Luxury Knowledge
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Defining Fashion & Style
DETAILS
Training Duration: 1 day
Location: On-site
Participants: 8 to 20
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WHO SHOULD ATTEND
Retail Sales Staff
Supervisors
Store Managers
The perceived quality of a product can be diminished by the way it is presented. A well presented product is the introduction of your Brand and its quality.
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A finely crafted crystal retains its shine and charm till the time it is handled with care.
The Program of "Product Presentation" is designed to learn the mystery of product presentation and its benefits.
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Discover and share luxury by learning some of the fantastic tips from this program. ​
KEY TOPICS
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Product Knowledge
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Art of Listening
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Fashion & Styling
DETAILS
Training Duration: 1 day
Location: On-site
Participants: 8 to 20
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WHO SHOULD ATTEND
Retail Sales Staff
Supervisors
Store Managers
Every Retail Store measures their staff's performance based not just on sales but also on the number of products sold in every transaction.
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Cross Selling is a technique that allows sales team to use their product knowledge and selling skills to enhance a client's experience in the store and also sell complementing styles.
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This program of "Cross Selling" is perfect for everyone working in a Retail Store.
KEY TOPICS
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Understanding Objections
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FAB: Feature, Advantage, Benefit
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Active Listening
DETAILS
Training Duration: 1 day
Location: On-site
Participants: 8 to 20
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WHO SHOULD ATTEND
Retail Sales Staff
Supervisors
Store Managers
The word objection sparks a lot of anxiety among the sales staff in a store. They worry if a client comes back for exchange, they panic when a client asks too many questions before buying a product.
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Every Retail Store is challenged by its clients and their well deserved expectations from the brands.
Our Retail Learning Training Program "Handling Objections" is designed to build confidence and skill set essential for handling objections and providing excellent customer service.
KEY TOPICS
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Client Time Value
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Art of Compliments
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Enriching Experience
DETAILS
Training Duration: 1 day
Location: On-site
Participants: 8 to 20
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WHO SHOULD ATTEND
Retail Sales Staff
Supervisors
Store Managers
Converting a shopper into a client is what makes a Closing Ceremony. Appreciating and understanding the value of a client's time is an art that we are glad to share with you.
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This Training Program "Closing Ceremony" is designed to uncover and explore the importance of the right Closing Ceremony in situations where a Customer buys a product or does not buy a product.
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The last of a selling ceremony is "Closing Ceremony" which is beneficial for every Retail Store.
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