Staff skill development is essential for delivering an elevated customer experience through personalised service and deep product knowledge. Trained staff effectively represent the brand's distinct identity and values, enhancing its image. They employ sales techniques without compromising the customer experience, recognise cultural diversity, prevent losses, and excel in visual merchandising.
Moreover, skill development enables staff to adapt to evolving trends, engage in clienteling, resolve issues professionally, uphold ethical standards, and maintain brand exclusivity. It is a crucial investment that ensures the success and integrity of luxury retail operations.
At Luxury Learnings, we share our best practices and suggested training modules for Staff Skill Development in Luxury Retail.
The training program can be customised to suit the client and their brand policy for Skill development.
KEY TOPICS
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Time Management
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Business Writing
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Recordkeeping
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Data Analysis
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
WHO SHOULD ATTEND
Retail Sales Staff
Supervisors
Store Managers
"Success usually comes to those who are too busy to be looking for it." - Henry David Thoreau
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Our two days Staff Skill Development Program "Business Skills" focuses on building a successful career and growth path for the learners.
The two days of training includes time management, business writing, recordkeeping and data analysis. All these topics are essential for anyone working in the sales industry.
The training will enhance their ability to grow in their job, understand the business industry they are in and be loyal.
KEY TOPICS
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Conflict Management
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Effective Communication
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Customer Service
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Emotional Intelligence
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
WHO SHOULD ATTEND
Retail Sales Staff
Supervisors
Store Managers
"To be successful one must learn how to get along with people."
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Our two days Interpersonal Skills Training Program is designed to equip the attendees with the desired skills to develop customer and team relationships, enhance work experience and be in control of their emotions.
A perfect blend of conflict management and emotional intelligence, the two days of training is comprised of various role plays and scenarios; from controlled conversations to asking the right questions. The training will enhance their ability to connect better with customers and peers.
KEY TOPICS
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Effective Supervision
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Budget Management
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Risk Management
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Performance Management
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
WHO SHOULD ATTEND
Supervisors
Store Managers
Retail Operations
Retail Managers
A successful retail store needs a strong management team. The silent responsibilities managers carry add value to the growth of the brand and organisation.
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Our two days Staff Skill Development Program "Management Skills" is designed to empower managers with right skill sets to ensure smooth management of the retail store.
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Each skill is discussed and studied in detail with special focus on management and staff relationships. There are various role plays and scenarios which are shared to achieve this.
KEY TOPICS
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Strategic Planning
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Agile Leadership
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Leadership Essentials
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Coaching/ Mentoring
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
WHO SHOULD ATTEND
Supervisors
Store Managers
Retail Operations
Retail Managers
A successful chain of retail stores can only be managed by someone who's a true leader. Leadership is one of the most important skills for a retail manager.
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Our two days Staff Skill Development Program "Leadership Skills" is designed to enhance the working experience for teams which results in successful stores.
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It uncovers and explores the possibilities of building a dream team with right mentoring and coaching role plays.
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The two days of training is comprised of various aspects of each day of retail operations and working.
KEY TOPICS
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MS Office
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Company Specific Software
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Social Media Platforms
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Company Intranet
DETAILS
Training Duration: 2 Days
Location: Onsite as per client
Participants: 8 - 20
WHO SHOULD ATTEND
Any Professional in Retail or Hospitality industry
Knowing the fundamentals of computers is a must have skill in today's world. It encourages the efficient ways of working and streamlining the tasks.
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Our two days Staff Skill Development Training Program "Computer Skills" is designed to teach and assess the attendees on their computer skills.
The training includes basics of MS office, social media platforms, company specific intranet and software knowledge.
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The two days of training is comprised of various assessments and scenarios which are directly linked to everyday store management and operations.