From Hello to Loyalty: Greeting Techniques that Work

Luxury Learnings | Art of Training

The first 5 seconds can set the tone for the next 50 minutes. In luxury retail, how you greet someone is as valuable as what you show them.

Here are tips that help luxury clients feel acknowledged and welcome:

• Approach with Ease: Walk slowly and confidently toward the customer, not too fast, not too slow.

• Respect the Bubble: Don’t invade personal space; allow a comfortable distance.

• Warm Verbal Opener: Try “Welcome to [brand name], I’m here to assist you at any time.” Let your tone reflect sincerity.

• Observe Before You Speak: Watch body language - do they want help, or space?

• Adapt: Some want luxury attention. Some want freedom. Tune in, then respond.

A great greeting starts a long relationship. Don’t rush. Don’t rehearse. Be real.

Train your staff to greet with warmth and grace. Connect with Luxury Learnings.

About Luxury Learnings:

Luxury Learnings (Art of Training) is a renowned training company based in Dubai, specialising in the luxury retail sector. With a focus on enhancing customer experiences and driving excellence, the company offers bespoke training programmes designed to elevate the skills of retail professionals. Combining industry insights with innovative teaching methods, Luxury Learnings ensures that clients receive premier education and support, fostering a culture of luxury and refinement.